We are a very caring business and go to great lengths to ensure your items are delivered to you in perfect condition. If a mishap occurs, we will do our best to resolve the matter to ensure you are totally satisfied with your purchase.

1.1 Custom Made Products

The vast majority of items sold on this website fall into this category, including all picture frames that can be selected and priced from a photo of a section of frame moulding and where dimensions can be typed in for pricing purposes. All mat boards are covered in this category also. We are a custom picture frame manufacturer and all sizes are made to order.

Where custom made products were supplied correctly, we are unable to offer an exchange or refund.

Where an order for a custom made product has entered production and work has commenced, we will be unable to cancel the order.

1.2 Damaged or Faulty Goods

If your items are damaged in transit or faulty, please contact us ASAP. Please keep all the packaging material until you are satisfied with the products. If a product needs to be returned to us, we will arrange to have it returned in the original packaging, at our expense. We will then replace the product at no charge to you.

1.3 Returns Authorisation

Any goods being returned to usmust have a Returns Authorisation Number (RAN), issued by us via email – orders@imagefinish.com.au

1.4 Unauthorised Returns

Any goods returned without a Returns Authorisation Number (RAN) will be held for 1 month from date of receipt. During that period you have the option for us to return the goods to you at your expense, or arrange collection.

Liability

Whilst we attempt to be as accurate as possible with the information on the website, there is always a risk of human error and we will use all reasonable endeavours to rectify errors and omissions as quickly as possible.

Please be aware that the content of the website shows material finish and colours as accurately as possible. However, batches of material can vary in all respects as does the colour calibration and quality of computer monitors. For these reasons, if exact colour, material or other specification is important to you, we suggest you contact us for advice prior to ordering, as we cannot accept responsibility after the goods have been delivered..

Image Finish will not be liable for any consequential loss as a result of the incorrect supply, late delivery, accidental misrepresentation or any other reason whatsoever, whether avoidable or not. this does not apply to Statutory requirements.